The Angry Gamer

broken ps3 controllerA few minutes ago I got a text message from a friend of mine who’s been playing Assassin’s Creed 2 on his PS3. The message read “Turns out AC2 is a very frustrating game, and this controllers fly apart like a chinese motorcycle.. lol”, with it the following photo (see left) was attached. I was disturbed, but not surprised, to see that kind of behaviour in a 30 year old man. The same went for a friend of mine whose 4 year old son threw his Gamecube controller at the family LCD tv, smashing it to pieces (see below). A mother I knew had two young sons who fought incessantly over the use of the computer to play Ultima Online, to the point of one of them destroying it in rage and jealousy. I asked myself: why do people become destructive in an activity that is supposed to be pleasurable?

I can remember my first bout of rage at a video game: it was ChopLifter for the Sega Master System when I was 12 years old. After many hours of play I had managed to get to one of the last levels without losing a single helicopter. In a matter of 30 seconds as I tried to fly through a cavern full of lava, I lost all three of my lives. I distinctly remember shrieking in rage, trying to rip the controller into shreds, and finally throwing it into the wall (to no avail). I shut off the system and stomped off, never to play the game again.

These days I still get frustrated playing games, but I express it differently – sometimes I take a deep breath and try to change my play-style, other times I become angry and close the game without saving. But on the whole, it feels different. I keep it in the back of my mind that games are a pleasure and a responsibility, and when I’m frustrated it likely has nothing to do with the game itself.

In the case of my friend, whose work life is punctuated by all kinds of unmitigated stresses and frustrations, games offer a space that concentrates his rage and aggression towards others. If they don’t offer him some kind of killing or destruction or competition, the game bores him, so he tends to seek out games that infuriate him.

To me, this is gaming in its most negative sense: a safe substitute object for displaced aggression at life. Freud would, I think, see the “angry gamer” as typical of a repressive society and an underdeveloped psyche; sort of like the sports fan who screams obscenities at the television during a hockey game.

Now, I’m always on the side of acknowledging the salutary nature of gaming and how games can offer personal insight. But in the case of gamer anger, but I earnestly see few opportunities for personal development. It seems to me that this is one of the unanswered questions in gamer psychology, yet one of the crucial ones in terms of the current research on video game violence and aggression. I’m not trying to make a moral judgment on those who express anger as they play games, but rather try to understand the factors involved in that expression. Do you know an ‘angry gamer’, and if so, what were the relevant factors in this person’s (or your own) expression of anger in games?

  1. Bpy6’s avatar

    Well, in our early years I guess everyone raged at some difficult games, mostly console platformers, many of which just seemed unfair at the time. While I’ve never broken any piece of gaming equipment ever due to losing all the time, I definitely gave my gamepad or keyboard an often punch.
    While it’s rather unusual to see a mature man smashing his gaming devices, I think it’s natural for some. However, the best way to get over excessive rage imo, is playing good multiplayer games against other people, and preferably 1v1. I guess in such way one can subconsciously switch from blaming game’s “unfairness” to blaming lack of his own skills.

    Pure Pwnage, a web comedy show, introduced an interesting character – FPS_Doug – a high class hyperboled angry gamer.

    Would be interesting to know, which games started the craziest anger in players. For me it’s definitely ‘Supaplex’ – a good old PC Boulder Dash clone.

    Reply

    1. chris’s avatar

      Hi Bpy6 -

      I’ve seen equal amounts of player-to-player rage.. just watch any Halo.* multiplayer battle online – the obscenities people scream at one another are crazy. I suspect that anger is everywhere, but for some reason it *really* gets expressed in gaming. Thanks for the recommendation re: FPS-Doug.. I haven’t seen Pure Pwnage in a long time!

      Reply

  2. guttertalk’s avatar

    Take a drive on a freeway or played golf lately? :) It really takes little for people to be angry. I’m guilty of it, and some of it is environmental (though still my failing): if I’m in a place where I don’t feel that I have to watch my behavior, then I don’t. Most people don’t behave like that around others. They’ll check themselves.

    Since I’ve moved from PC gaming to console gaming, my environment has changed: my back is no longer to my family, and I’m no longer shutting them out. Now, I’m in the family public place. I don’t think it’s surprising that not only has my behaviors changed but so what I play. Gone are the FPS. Gone, for the most part, are the RTS. For the first time, I own a Nintendo console, so I’m enjoying a different kind of game than before. As a result, my frustration with games seems a lot lower–different setting, different games. When I am frustrated, I now practice what I do in other situations. Pause or turn the game off, and recalibrate. I don’t think I’ve been mad at a game now in many years.

    I try to teach that to my kids and their friends who play games. One of my son’s friends in particular plays a LOT of games. Unfortunately, while he’s good at games, he’s not as good as he thinks. Two kinds of frustrations come out. First, he is dogged in trying to solve a problem. After failing 8 times to complete a level, he continues to fight through it, clearly getting upset and refusing to let anyone else try. Second, he is frustrated with others in coop games: he has to lead, and he doesn’t accept either others as leaders or what he considers lesser abilities. For example, if he’s not telling my son what to do, he’s telling him to drop out of the game so that he can finish the level.

    That’s not necessarily anger, but it’s still very disrespectful behavior from frustration. Understanding that you’re in control of what frustrates you is important. But how you handle that frustration is as important but harder in some ways.

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    1. chris’s avatar

      I think you’re right about kids – they don’t have the self reflectivity to “check themselves” when they’re angry – they just become angry, and that’s that. Interesting regarding your move to the console – I found myself doing the same recently. I want to be able to enjoy games with my fiancée so I play on the PS3 instead of the PC as often as possible. You’ve made me think of one thing – I did notice a major decrease in levels of frustration when both Stacey and I are playing a game together – we help each other out, make suggestions, etc – it becomes a team activity. Neither of us gets mad because “one of us will figure this out eventually”.

      Funny re: your friend’s son. Selfishness/self-centeredness is a very difficult habit to break, and often becomes inscribed in their adult behaviour. I know plenty of *adults* who get agitated if their play-partner can’t finish a level… “geez, let me do it!”. Probably not an anger issue, but at the same time just as socially debilitating.

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  3. gnome’s avatar

    Well, I’m still getting angry at games but only when I think the designers are being unfair. Then I tend to wish I could torture them. Other than that, we mostly agree (yes, again!) up to the point you mention Freud.

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    1. chris’s avatar

      hahahaha.
      I think Freud had the last laugh on this comment. :D

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  4. Charles’s avatar

    I fall into that category, or rather I did, of people which guttertalk spoke off. The ones who insist on being the ones to play and finish and who want to take matters into their own hands when someone else is not successful immediately. That was me when I was slightly younger, I always had to play and when someone so much as made the slightest wrong move I was infuriated enough to take the controller away from them and “show them how it’s done”. With age came the realisation that I may have been doing the wrong thing and that I’m not the almighty and all knowing gamer while others are simply below me. However, that problem still exists nowadays but not in the same form.

    When someone else is attempting to play something and is doing it wrong or not good enough(for me) I keep my mouth shut. I’m still a bit angry at them for not doing it “the way it’s supposed to be done” but I do keep quiet and let them have their fun, figure it out on their own, give them a chance to learn. If they want it I will extremely willingly dish out as much advice as I can to help them (though in reality I’m also helping out myself because I can’t stand when someone can’t do something).

    What I’m trying to say is that you’re right in what you said about habits growing with you. They do and while it may not be easy to break them, it may be possible to adjust them appropriately.

    P.S. My first time replying but definitely not the first time reading. Keep up the good work!

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    1. chris’s avatar

      @Charles -

      Thanks for the candor regarding your experience – you bring up a really important point that guttertalk alluded to: an adult’s expression of frustration/overeagerness can be far more socially responsible than a child’s expression of frustration. The frustration may remain as an underlying motivation, but as adults we can step back and say “Hey, watching my friend take his/her time enjoying this game is more important than finishing it tonight.” As the husband of a new gamer (my fiancée grew up without games) I can tell you that I’m leaning on the edge of my seat 75% of the time as I watch her, about to say “Why don’t you try…….” It takes a lot sometimes to keep my mouth shut ;)

      Thanks for the encouragement! It’s been a while since I was able to post here regularly.

      Reply

  5. Laveldar’s avatar

    @Chris

    I am new to gaming but not to game culture. Over the years I have had a couple failed relationships that included me feeling shut out by pretty prevalant PC gaming. Part of the problem was that I wanted to interact with my BF but I also wanted them to be happy so I had built up a resentment-filled view of gaming overall. It is not that I was uninterested but when someone is really good at something it can be really difficult to put yourself out there and give it a try. So, I commend the tongue-biting!!

    @Guttertalk
    Recently, I had a chance to give gaming a try and I have to say I am loving it!! My 8 year old son got really into lego video games last year and that is when I first braved the gaming world and started to play with him. I thought we woudl be learnign together but of course he got good really fast!!! Then he would hit the roof when I would die in the game and tell me to drop out constantly OR he would get so frusterated with himself he would cry and want to quit!! It was an exercise in patience for sure to help him through it but I agree with guttertalk’s method of pausing, walking away or something like that to deal with it. It worked for us and got us thru some pretty serious meltdowns.

    Even tho’ my son seems to have lost interest for now and wants to play YuGIOh cards all the time, I have stuck with gaming…turns out some of that resentment I felt in prior relationships may have been jealousy. I would like to say AWESOME to those couples who report playing together…my BF and I play Bordelands and LFD2 all the time and I am getting so much better. I think helping my son through his frusteration taught me how to stay with it even though there is a pretty big learning curve for learning to play todays complex games. PLUS, I do not feel like I am competing for my BF’s time and that turns out to be pretty good ;) . I even bought a giant tv so I could really get imersed. I am even considering doing some kind of work in the gaming world…

    FYI, I work in psych research and found this pretty cool webpage dedicated to gaming…
    http://neuroanthropology.net/2008/08/23/video-games-brain-and-psychology-round-up/

    Happy Ending! So far… Red Dead Redemtion may lead to broken TV…

    Reply

    1. chris’s avatar

      @Laveldar – Thanks for the story. That’s certainly a great example of how complex emotions get around playing games with other people. I play games with my fiancée fairly often now. We enjoyed Machinarium, and most recently played Loom from beginning to end together. I find that the more we play together, the less I’m apt to complain or criticize and just sit back and enjoy it for what it is. And as we get to know ‘who is good at what’, we take turns much more easily than we used to.

      Great to hear you’re enjoying games with your son – I suspect that a lot of kids feel lonely when their parents can’t join in (and yet, many are happy to play alone).

      Thanks for the link! And of course, thanks for spending the time to read and respond to the post. :)

      - Chris

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  6. David Russell Gutsche’s avatar

    Chris, this idea is huge. My friend and I – who will be creatively referred to as “Bill” for the remainder of the post – had an incredibly confusing conversation about anger and video games just last week. The reason Bill and I were concerned with this subject was one of our normally well-mannered friends – we’ll call him “Ted” – had been exhibiting uncharacteristic anger during and after games of NBA Live 10.

    Before you get excited, we didn’t really come to any conclusions regarding his strange and specific anger. But I think Bill and I may have begun to form a path towards the truth.

    Our first suspect was competition, probably because we’d heard it before. The people who get angry after games are “too competitive” or need to realize that “it’s just a game.” This is a pervasive – and generally empirically true – idea.

    The problem was, Ted wouldn’t get upset at all when playing physical basketball with the same sort of people. Ted’s frustrations only came out on the virtual court. While competition is certainly a player in the frustrating nature of video games, this distinction proves that there’s something more going on than just an unhealthy desire to win.

    After a couple hours of walking, talking, changing topics, and getting back on topic, Bill and I only came to one helpful conclusion: based upon both our experience playing video games, control is an enormous factor.

    Control – or lack of control – is one of the things that raises frustration in a gamer, at least in both mine and Bill’s experience. In physical basketball, I have complete control over my play – at least, as complete as any human can have over themselves. During NBA Live 10, I only have as much control as the game gives me. There are plays I want to make that don’t quite work, passes that I thought should have gone somewhere else, and players that don’t exactly perform how I thought they would.

    Even though the gaming industry is becoming extremely good at adapting to the impulses of the player, it has not – as of yet – been able to perfectly simulate control. Even in an FPS environment, frustration could abound because the players are not actually as quick as their minds want them to be. The sensitivity of the analog – while coming extremely close to perfect – will never be quite as accurate or quick as hoisting a gun to the correct position with your own two hands.

    It’s this disconnect that frustrates me. When I know what I want to happen and it doens’t quite happen, I feel helpless. Helplessness in a competitive environment is certainly not going to make the player feel fantastic; it might just make them angry.

    Some thoughts. Take them, use them, discard them, disagree with them, trade them for something more visually appealing. There they are.

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  7. chris’s avatar

    @David – Fascinating that you have considered this problem too. The “uncharacteristic” expression of anger (in just one game!) is certainly troubling, to me at least. I had never considered “control”, or lack thereof, to be a significant source of anger. In fact, you just made me realize something: anger – especially the kind of spastic anger I’m talking about in this article, is the ultimate expression of a “loss of control”. It is the kind of frustration expressed when someone throws up their hands and says “fuck this! I quit!” and stomps off crying. You’re absolutely right about that – people feel helpless when they expect that a situation is going to obey their desires and it does not.

    That brings up some important questions/problems for me then, because you’re implying that the majority of people play games out of a desire for control; when that desire becomes frustrated (poor design, poor input controls, etc) they lash out. That certainly was the case when I was 12 years old: I was living under my parents’ rules, in a junior high school that was merciless in its power structure, and under the influence of serious peer pressure. Where else could I go but hide in my room and play my Sega Master System, (unconsciously) wishing for some kind of control in my life? Now this is a bit too simple of a story – but the underlying value is there: games can become a compensatory experience for a lack of control of things/people that seem to be external to me (parents, school, friends). I cannot express rage/frustration at those people, so I take it out in a seemingly “safe” space.

    What you’re making me think of, now, is that we might benefit from games that do not make “control” the central metaphor in the game. What about games that reward (or at least do not abstractly punish) the player for making mistakes or thinking creatively? Or games that do not have a clearly defined “goal” that must be met (ie. that the player defines what the meaningful goals are). OR, games that *intentionally* frustrate the player’s desire for control? (ie. A Tetris clone that changes the input controls, forcing the player to re-orient their habitual use of UP-DOWN-LEFT-RIGHT/A/B). A competitive environment – assuming that it’s with other people in the same room – at least offers the chance that one person can say “Hey – calm the fuck down and let’s try this again” or “OK! re-match!” and help to expose the angry gamer’s spastic outburst as unreasonable. Most of us, as kids, learned how to diffuse competitive situations in those kinds of ways; it behooves us as adults to take an even more conciliatory approach.

    Once again, thanks so much for your response David. I’m glad to tear out some cobwebs and start thinking about games as meaningful experiences again!

    Reply

  8. Josh Foreman’s avatar

    I had a few controller throwing incidents as a kid. I thought I’d grown out of that until I started playing Demon’s Souls. I have still managed to not technically *throw* the controller. But let’s just say that it has been put down in a very hasty manner several times. What I’m seeing is simply the concept of wasted time. Old games forced you to play a level hundreds of times before you could beat the whole game. And while you were supposedly learning techniques to get better at it, that’s cold comfort when you’ve worked for weeks to work your way up to the last boss only to die instantly and loose the last 2 hours for nothing. Demon’s Souls isn’t quite that severe, but it comes close enough to make me howl “WHY DID THEY DESIGN IT LIKE THAAAAAAT?!?!” It makes my wife and kids uncomfortable, and makes me feel like an ass. But there is just so much GOOD stuff in that game that I keep coming back to it like a sucker.

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    1. chris’s avatar

      Hi Josh. I definitely sympathize with wasting time – especially now, as an adult who has very limited amounts of it. I can’t comment on Demon’s Souls – but your description of it sounds pretty much like everyone else’s that I’ve heard: it simply does not have enough pay off. I had a very similar experience a few days ago: I was playing Uncharted 1 on Hard difficulty mode, and I played *the same scene* over 24 times. My fiancée looked over at me on the 15th retry and was about to say something, saw my face, and went back to reading. Later she said, “I was going to say something, but your face looked like you wanted to explode.”

      It took me two hours just to finish one simple scene! What seems relevant to me now is how sensitive I am to “wasted time”. When I was ten years old, fighting the same boss over and over in Shinobi was not wasted time to me. Sure, I’d get frustrated after losing for the 5th time, but I’d always go back to it with fury. But the frustration was never “geez, I just wasted my afternoon playing Shinobi for some crappy ending” – it was more like “Shinobi is so hard! But at least I got to spend the afternoon playing that instead of doing chores!”

      So I guess what I’m saying is that adult frustration and anger, even though it may include the occasional controller-toss, for me at least is connected to different sources. Losing two hours on a game (ie. when there are no save points) is enough to make me eject it from the PS3, stick it into its case, and let it rot for all eternity on my shelf. :)

      Thanks for the thoughts Josh!

      Reply

  9. Izzy’s avatar

    I am glad to run into this article. I am an angry gamer that gets angry with rude/hostile/ones-who intentionally-play-poorly-so-the-team-loses gamers gamers online. I don’t smash my controllers, but I get very, very angry! I’ll shout mean things to the screen(microphone is muted), and if I’m mad enough, I’ll say (not shout, mind you) some mean things to the other player. When not playing those games, I’m not like that at all, and it kinda scares me. And I don’t like it when I feel that kind of rage, ’cause it literally feels like my blood is boiling and my heart is going to explode.

    I’ve tried ways to calm myself when I encounter other rude/hostile/ones-who intentionally-play-poorly-so-the-team-loses gamers, but nothing has worked. I think I just need to stick to single player RPGs and other games which encourage cooperative play. Those games always makes me happy.

    Thanks again for the article!

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  10. Keeper Garrett’s avatar

    I know I sometimes journey to the darkside and become an angry gamer. I have broken a mouse, damaged a keyboard, the underside of my desk and a wirless PS2 controller over my years of frustration.

    Some games can really just rub me the wrong way!

    Reply

  11. chess boxes’s avatar

    in my case, I’ve noticed that I tend to be an angry gamer when things are not going as well as would like in other aspects of my life such as career or relationships. I mean, I could play Counterstrike for hours without getting mad at idiot gamers but when my boss has been driving me especially hard, even the Mario Bros can get cussed at if they don’t jump the way I want them to… the wiimote has certainly done its share on non-accidental flights

    brad

    chess boxes

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